Privacy Policy

This Privacy Policy provides information about which of your personal data the company processes, how and for what purposes, as well as your rights regarding the processing of your personal data.


Data Controller Information

Company Name: Marica doo Niš
Registration Number: 20583169
Headquarters: Njegoševa 81a, 18000 Niš


How We Use Your Data

The Data Controller collects personal data during the provision of accommodation services, directly from individuals to whom the data pertains, and processes it based on requests—confirmations of reservations for accommodation services—and the consent of the said individual.

Purpose of Data Processing: The purpose of data processing is to provide accommodation services by Marica doo Niš at the Hotel Marica.

Personal Data refers to any information that identifies you or can be used to identify you, such as:

  • Full name
  • Date of birth
  • Postal address
  • Email address
  • Phone number
  • IP address
  • Credit card or bank account number

Your personal data will be processed only to the extent required by law and necessary for fulfilling the relevant purpose, such as:

  • Guest registration at the hotel and with the relevant authorities
  • Provision of accommodation services

Personal data collected and processed for the purpose of fulfilling our legally mandated obligations, specifically the registration of hotel guests with the relevant authorities of the Republic of Serbia, includes:

  • Full name, date of birth, ID number, place of birth
  • Residential address (city, country, postal code)
  • Nationality, gender, length of stay at the hotel
  • Details from identification documents (ID card or passport)
  • Email address, credit card details and payment information, phone number

These data are processed to fulfill our legal obligation to register domestic and international guests with the competent authorities of the Republic of Serbia.

Your personal data may be shared with third parties to comply with legal obligations, including:

  • Cooperation with competent law enforcement authorities
  • Sharing data with authorized medical personnel in case of emergencies
  • Sharing data with electronic payment service providers for transaction processing

Data Retention Period

Your data is retained for the periods prescribed by law.


Rights of Data Subjects

Individuals whose data is processed have the right to request from the Data Controller:

  • Access to personal data that is being processed
  • Correction, supplementation, or deletion of data that does not comply with the purpose of processing
  • Restriction of processing or the right to submit an objection

Providing Personal Data – A Condition for Service

Providing personal data is a mandatory condition for the provision of accommodation services. If you choose not to provide the required data, the service cannot be delivered.


Rights in Case of Unauthorized Processing

In the case of unauthorized data processing, the individual has all rights under the Law on Personal Data Protection, enforced by the Commissioner for Information of Public Importance and Personal Data Protection.


Personal Data Protection Officer

Name: Gordana Popović
Contact: 069 420 4702